HOW DO I...
MAKE
AN APPOINTMENT ?
All consultations are by appointment only. Wherever possible you will
be given an appointment with the doctor of your choice, but please
accept that this is not always possible and be prepared to see another
doctor, or wait until another day if
your usual doctor is fully booked.
We will always attempt
to fit GENUINELY URGENT CASES into the surgery but it will not necessarily
be with the doctor of your choice. To keep the surgeries running as
smoothly as possible please remember the following points:
1. Please arrive on time
for your appointment.
2. Please let us know if
you cannot keep your appointment.
3. Please don't "squeeze
in" other people in your slot.
4. Please book a double
appointment if you have several problems.
Chaperones
If you are attending surgery for an “intimate” examination, e.g. breast or internal examination you will be offered a chaperone.
OBTAIN
A HOME VISIT ?
Home visits will only be made to patients who are unable to attend surgery on clinical grounds and need to be requested before 10am except in an emergency. Any visits requested after this time can cause considerable problems to the doctor on call and can result in the delay/cancellation of surgeries, disrupting appointments made for a larger number of people.
If there is an emergency it is usually quicker to attend the surgery where there are more facilities, unless the patient is genuinely housebound.
When requesting a visit you will be asked for a brief description of the problem. This is in order that the doctor can assess the urgency of the call.
RESULTS
OF TESTS
If you need to telephone
the surgery to obtain the results of any tests that you have had,
please call between 2.00 and 3.00pm.
REPEAT
PRESCRIPTIONS
If your doctor has agreed that you can receive repeat prescriptions, these are available by leaving a written request at reception. You will not normally be able to order items that you have not had on a regular basis (antibiotics for instance) Prescriptions are ready to collect 24 hrs later.
HOW TO
REGISTER
Patients wishing to join the practice need to attend the surgery in person. You will be asked to complete two forms at the practice and book an appointment for a New Patient Medical with our Health Care Assistant. Once these forms are complete you are able to receive services from the practice.
Pharmacy First – Minor Ailments Scheme
Patients registering with our practice can also register for this service. This means registering with your local pharmacist for minor ailment treatment as an alternative to seeing a GP, thus saving GP appointments for more complicated problems.
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